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Orders, shipping and returns

These FAQs might help

Can I amend, change or cancel my order?

We operate a fast turnaround in our warehouse to get our orders out as quickly as possible, and generally dispatch the next business day. If you need to make changes or would like to cancel, please contact us as soon as possible with your order number and change request details. If we receive your request prior to dispatch, we’ll do our best to make the change or cancellation.

For cancellations, please call your nearest KeepCup office.

Where can I buy a KeepCup?

We have offices with retail stores in both Melbourne and London - we love visitors, so come say hello.

Our full range is available, including a Design Your Own KeepCup station, so you can either order online for pickup at our office, or come in to make your selection.

Our hours are 8:30 am – 5 pm (Melbourne), 8 am - 4 pm (London) weekdays, and we are closed on weekends and public holidays.

Contact our customer service team if you are looking for a reseller in your area.

If you still need help, let us know

Complete the form below and a member of our team will respond as soon as possible.

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